Our services deliver measurable reductions in waiting lists, improved RTT performance and outstanding patient experience — across multiple specialties and Trusts.
A Trust required urgent support due to rising backlog, complaints and safety-netting concerns.
• Over 2,300 patients waiting for outpatient review
• More than 500 patients waiting over 52 weeks
• Internal plan unable to restore RTT performance
• Medium-risk cohort identified by governance teams
We deployed a rapid mobilisation model built around governance assurance, clinical workforce deployment and pathway redesign.
• Backlog reduced from 2,300+ to fewer than 450 in just 12 weeks
• RTT recovery in the same quarter
• Referral-to-treatment interval reduced by 24 days
• Complaints reduced by 38%
• Satisfaction exceeded 95%
Our consultants use specialty-led triage to improve efficiency and reduce unnecessary appointments.
One example includes:
• 2,100 surgical patients reviewed
• 15% pre-investigated
• 10% discharged via telephone
• 9% referred to A&G or community care
Patient feedback
